Enterprise services originally provided back-office function efficiency and relief in areas like HR and Finance, but are now expanding to include additional business functions and mission-specific capabilities. Agencies are finding new opportunities for services and technologies to be adopted and shared across an enterprise: service management, data engineering and analytics, automation factories to name a few.
The digital transformation trend to use shared infrastructure, platforms and software in “as a service” models further emphasize the need to finding the right balance between enough standardization to create efficiencies, but allowing for configuration so use cases can be fully performed.
We focus on detailed ROI analysis to support business cases that prove when an enterprise service should be initiated, modernized or even sunset. Our approach increases adoption and utilization, as we proactively plan for change across people, process, technology, and policy factors throughout implementation phases.